RULES FOR RETURN AND EXCHANGE OF GOODS AND (OR) MONEY FOR THE GOODS OF ONLINE STORE ALPACA DEL SOL, alpacadelsol.com (hereinafter – the SELLER).
You can return or exchange goods purchased on website alpacadelsol.com withing 7 calendar days after recieving the parcel with your order. About your intention you should inform us in advance that we could provide you with postal address for returns. Application for the exchange of goods or a refund should be sent via data at Contact page.
The application must indicate the order number, phone, your full initials and the reason for the return.
Funds for the goods are returned in the same way that they were transferre to the Seller, to a bank card.
When returning, funds are credited immediately after the Seller receives the goods in the warehouse, if the inspection does not reveal obvious damage. It is advisable to return the goods with tags and in the original packaging. When exchanging a new item is sent the next day after receiving a package from the Buyer.
In the event of a defect in the product, the Seller shall compensate the Buyer for the return shipping costs, as well as all postal costs associated with the exchange of defective goods for a new one. In other cases, the Buyer delivers to the Seller’s warehouse at his own expense.
We wish you a happy shopping!